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Your Benefits

  • phone-support-head

    Phone Support

    Get phone access to a certified Brother technician in case of your wired/wireless printer software issues.
  • remote-troubleshooting-remote

    Remote Troubleshooting

    Grant secure remote access to your device to an expert Brother technician who can troubleshoot the issue and resolve it quickly.
  • fix-multiple-issue-pc

    Fix Multiple Issues

    Get your device up and running again in no time. Brother expert technicians can assist with device freezes or crashes, error messages, network issues and virus removal etc.

Brother Technical Phone Support

  • Solve error messages, driver, network connection problems
  • Brother technicians will fix your problems remotely
  • For 1 incident

In the era of the Internet of Things (IoT) and the devices that we can control with our voice, printers continue to give us problems similar to those they gave us 10 or 15 years ago.

Let's not forget that the printer is one of the few pieces of equipment that continues to incorporate mechanical components. Moreover, we must bear in mind that printing technology prints something as physical and as tangible as paper. That is, we print on paper now, as we printed on paper 30 years ago.

Having made this reflection, you are going to conclude that it is very useful to know what to do when the Brother printer tells us about an error or how to Install Brother Printer when you got a new one. The goal is to reprint normally and with the optimum quality.

Error messages

Sometimes the printer will alert you to the nature of the problem. That way, you can avoid the tedious trial-and-error method.

What are printer error messages?

Well, these are those indicator lights that only turn on or blink when an error occurs. The warning that we all know well is that of an empty ink cartridge. However, there are more types of alert

To find out what each error indicator means, you should check your printer's manual. If you saved the paper version of this guide, just skip to the section that says Brother printer troubleshooting or error indicators.

If you do not have the manual at hand, on paper, you must enter the manufacturer's website and look for the manual corresponding to your model. The name of the model always appears in a visible and prominent place on the team.

Once you find that digital document, which is usually available in PDF version, you must go to the problems and errors section. It is recommended that you download this PDF.

If you are unable to troubleshoot your Brother printer, connect with us for the quick error determination and know the solution to the problem.

Unable to connect Brother printer to Wi-Fi

If you want to print via WiFi and you can't, try to connect the printer to the computer via USB. If then the thing works, you already know that the problem is with the WiFi connection.

Check that the printer receives a strong enough WiFi signal. Verify that the printer appears in the list of WiFi networks. It is also necessary that you move the printer closer to the router, in order to ensure sufficient wireless bandwidth.

If you want an expert to assist you for your Brother printer Wi-Fi setup, you can connect with us through call or Live Chat portal on this website.

Other connectivity issues

It may seem obvious, but when any device fails, the first thing to do is check the connections. Check that the USB cable is securely connected at both ends. And check that the power cord is plugged into the wall and on the end to your Brother printer.

The printer is a piece of equipment that is used at specific times, so it is likely that someone has unplugged it to charge the mobile or other device.

If even after checking these connections, the issue is not resolved, you can connect with us for a technical expert to assist you in determining and solving the issue.

How It Works: 4 Easy Steps

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Start Call or Live Chat

Call or Chat with the Technical Support and get access to a trained technician for your Brother device.

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Explain the issue

Explain the issue that you are facing with your device or follow the instructions of the technician to determine the issue with the device.

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Fix

The technician will guide you over the phone or remotely access your device to solve any technical issue that your device has developed.

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Quote for repair

If it is determined that your printer needs further maintenance, the support technician for your Brother device will provide you a minimum quote to fix all issues.

Need help or have additional questions? Our team is here to advice and guide you to make the right choices regarding your printing devices.

Call Technical Support

Unblock the print queue of Brother printer

Sometimes the print queue can get stuck with old documents that could not be printed for one reason or another. The print queue is the list of items waiting to be printed.

Why is the print queue stuck?

The most common causes are the absence of paper or ink. Other times, the source of the problem is an unsuccessful attempt to cancel a print job.

Why cancel a print? Many times, you are going to do it because you have made a mistake with the printing parameters and you want to print again with the requirements that you want.

For example, you want to print double page, and you forgot to select that option. Or you wanted to draft a very long document, and it turns out that you forgot to put the draft option. You only wanted to print one page of a very large document, and by mistake have sent the entire document to print?

Cancellation often takes effect. However, at other times, the printer is stuck.

If you are unable to cancel the printing or the printer has stopped, you can connect with an expert who can instruct you to cancel it or do it remotely for you.

Install Brother printer or add a printer

If you want to use your Brother printer through WiFi setup, you may have to add it to Windows' list of available printers before Windows offers it as an option. In Windows 10, you must follow the following steps:

  • Click Start.
  • Click on Control Panel.
  • Now it's time to click on Devices and Printers.
  • With the right mouse button, click on the printer you want.
  • You have to click Set as default printer.

On a Mac, you have to go to Preferences, then Printers and Scanners, and you must click on the + sign. Your PC should search for available printers.

If you have got a new Printer and want to install Brother printer, you can visit this page or connect with our customer care for complete guided installation.

Install drivers and software

The drivers and software of the printing equipment are necessary for its proper functioning. When you install a printer on your PC, Windows usually looks for the necessary drivers for you. However, it may also happen that you have to visit the equipment manufacturer's website, find your model on the support page and download the driver or software package manually.

If you want help in downloading the right drivers for you Brother printer, let us know via Live Chat or Call options. We will get back to you with the drivers as soon as possible.

Common Questions

How to uninstall third-party security software for Brother printer?

Third party software tends to create various technical complications on the device. Therefore, if you have third-party security software installed on your device, you can prevent the Brother printer from working properly.

To avoid these occasions, you need to uninstall this third-party security software.

  • Keep tapping the "Home" icon to launch the menu. Go to "Settings" and look for the "Apps & Features" icon.
  • After accessing the "Applications and functions" section, a list will appear where all the installed devices and drivers are enrolled.
  • In the appeared menu, proceed to choose the application that belongs to the third-party source.
  • Keep tapping and hit the 'Uninstall' icon. Touch the "Yes" button to confirm the action.
How to run the Brother printer troubleshooting tool?
  • Press the Windows logo key together with the I button. This will open the "Settings" window.
  • After accessing the Settings window, scroll down to locate the "Update & Security" section.
  • Below this section, go to the menu on the left and click the "Troubleshooting" icon.
  • Launch the "Printer" menu and tap on the "Run Troubleshooting Tool" option.

After you run this instruction, the printer troubleshooting tool begins scanning the entire device to recognize the internal error.

How to set Brother printer as default printing device?
  • Go to Cortana's search box and type "Default Printer" inside it. Click the "Change Default Printer" icon to launch the menu.
  • This window includes the option "Let Windows manage my default printer". You can uncheck the option if necessary.
  • Got to the "Control Panel" and launch the "Devices and Printers" section.
  • Keep tapping on the "Brother printer" and make sure the "Set as default" button is checked.
  • Save the action by clicking the "Yes" button twice.
How to set up the Brother printer?

Launch the "Control Panel" window and go to "Device and Printers": After accessing this section, try to find the Brother printer in the available menu list. Once the Brother printer is located, right-touch and press the "Properties" button.

For more information and ways to set up your Brother printer, go to Brother printer set up page or connect with our customer care.

How to reset a Brother printer?

Go to the "Initial setup" page using the up or down arrow key and press the "OK" button. Then go to the "Reset" section and press the "Factory Reset" icon using the up or down arrow key. In the next step, tap the "Restart" button using the up arrow key.

We are happy to answer any questions you may have

Need help with something? Please contact us or visit our FAQ for more information

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