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Your Benefits

  • phone-support-head

    Phone Support

    Get phone access to a certified Samsung technician in case of your wired/wireless printer software issues.
  • remote-troubleshooting-remote

    Remote Troubleshooting

    Grant secure remote access to your device to an expert samsung technician who can troubleshoot the issue and resolve it quickly.
  • fix-multiple-issue-pc

    Fix Multiple Issues

    Get your device up and running again in no time. Samsung expert technicians can assist with device freezes or crashes, error messages, network issues and virus removal etc.

Samsung Technical Phone Support

  • Solve error messages, driver, network connection problems
  • Samsung technicians will fix your problems remotely
  • For 1 incident

Samsung makes many different models of home and small office laser printers. Laser printers are often faster than other types, such as inkjet, and in some cases they are cheaper to maintain. Like all printers, however, Samsung laser printers can occasionally malfunction, requiring users to troubleshoot and repair any errors with the machine.

If you are one of those who have a printer at home or at work and it begins to fail, it is most likely that you have pulled your hair several times due to the inconvenience caused.

Finding the problem is not easy, as dozens of different ways are there to resolve it. At Printer Helpers, we will answer the queries related to common errors with the Samsung printer and how to solve them.

If you still face issues, such as with the Samsung printer installer, you can always connect with our customer care for support through live chat or phone call.

Let's start with the basics. Every printer has on its display a series of light points that show the status of the device. Our main recommendation is that you read on the Internet what each light on your model is for.

Why do we say this? Well, because perhaps the error you are suffering is as simple as the paper is jammed or the cartridges are out of ink. In other words, it is not a software problem and you need to know how to reset your Samsung printer.

Printer does not connect to Wi-Fi - Samsung wireless printer setup

The arrival of wireless printers a few years ago was a real revolution. Goodbye to cables through the house. However, this convenience was accompanied by more problems when printing. And yes, this is a maxim that we have all suffered. If your printer doesn't print when you click the button, we recommend taking a series of actions.

The first of all is as simple as restarting the Wi-Fi. The connection may not be stable and causing this incompatibility. The second is that you restart the PC from where you are printing (or the mobile phone).

You'd be surprised how many times we've fixed the problem with a simple PC restart. And the third is to delete it from pc and do the Samsung printer setup again.

We have put this option as the last one, because it is the most laborious and tedious. However, you just have to go into "Settings" -> "Devices" -> "Printers and scanners" -> "Add a printer or scanner". Remember, having unlinked it before.

Samsung printer software troubleshooting

We do not recommend Windows "Troubleshooter" a lot, as it does not usually find the key. However, and as a curiosity, with printers it tends to have a higher success rate, since compatibility problems are usually corrected easily and simply through new drivers.

In fact, this is another tip: see if you have the Samsung printer drivers installed correctly (uninstalling and reinstalling is always a recommended option).

Colors, misalignment and more

We have talked about the most common bugs at the software level, but if you are finding problems in printing, our recommendation is that you choose to run a calibration process.

Samsung has its own programs to perform this task, so do not hesitate to download them. Or you can connect with Samsung printer support for more details or to help you out on this process.

How It Works: 4 Easy Steps

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Start Call or Live Chat

Call or Chat with the Technical Support and get access to a trained technician for your Samsung device.

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Explain the issue

Explain the issue that you are facing with your device or follow the instructions of the technician to determine the issue with the device.

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Fix

The technician will guide you over the phone or remotely access your device to solve any technical issue that your device has developed.

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Quote for repair

If it is determined that your printer needs further maintenance, the support technician for your Samsung device will provide you a minimum quote to fix all issues.

Need help or have additional questions? Our team is here to advice and guide you to make the right choices regarding your printing devices.

Call Technical Support

How to Fix Samsung Printer and Scanner Problems in Windows 10

1. Download the latest OEM drivers for Windows

Users suggested that downloading the latest OEM driver pack for Windows could solve this problem. Once downloaded, install the driver package in compatibility mode.

2. Disable Windows Defender

Other users suggested that Windows Defender could be the culprit and that turning it off when using the printer or scanner should fix the problem.

3. Run the printer and hardware troubleshooters

In rare cases, running the built-in Windows 10 printer and hardware troubleshooters can help you resolve the issue. Go to Settings> Update & Security> Troubleshooter and run these two troubleshooters.

If you have still not found the solution to your problem, let us know, we will help you get the problem fixed.

Printer configuration and use problems:

  • Paper jams inside the printer.
  • Poor print quality.
  • Printing problems on the company's local network or Wi-Fi.
  • Configuration of users associated with the printer, at the level of the computer itself and on a print server in the office network.

From the technical service of Printer Helpers, we manage the repair of your Samsung printer in all causes of errors or possible problems.

Printer Helpers provides, if desired, the service with the service of a specialist technician.

For more information, contact us through live chat, and you can also contact us by phone.

Blank pages

When Samsung printers output blank sheets, the cause is most likely a low or empty ink cartridge. You can try redistributing the toner in the cartridge to extend the life of the cartridge and print normally. To redistribute the toner, open the top cover of the printer and remove the cartridge.

Shake it a few times to spread the toner throughout the entire cartridge. Once you're done, reinstall the cartridge and print a test page. If the pages are still blank, replace the toner cartridge.

Common Questions

What can I do if my Samsung printer does not print?

There can be many types of problems why your Samsung printer does not print. Before looking for the solution, make sure the printer is turned on and connected to the computer.

Sometimes printing problems are due to the Samsung driver software being out of date, so sometimes just installing it is enough. To find the latest Samsung printer drivers, use Windows Update, and you will be able to see the notifications of the new drivers available.

Why does my printer sometimes take so long to start printing?

This can be very common if you haven't used your computer to print, scan, or copy for a while. Most likely, the first task your device performs is to do an automatic head cleaning. On the other hand, your Samsung printer connected to Wi-Fi also performs a firmware update check from time to time to proceed with the Samsung printer installation.

What to do if I cannot find the Samsung printer I want to add to the network folder?
  • Check if your network is working normally.
  • If your computer is connected to a network domain, you may not have permission to use some printers so you will need to contact your system administrator to get permission.
  • If you add a printer that is connected to another computer on the network and do other people share a printer, make sure the computer to which the printer is connected is turned on.
How can I print from a remote computer to my Samsung printer?

Nowadays printers also allow us to print from a different computer, but you will have to configure it before so that it does not give you problems. Once you have done that, your settings will be saved.

  • To open Remote Desktop Connection, click the Start button, All Programs, Accessories, and finally Remote Desktop Connection.
  • Click Options and then the Local Resources tab.
  • Under Local Devices and Resources, check the Printers box.
  • Click Connect to start the session.

How do I find the IP address of my Samsung printing device?

Go to the system menu of the printing device and print a status page.

We are happy to answer any questions you may have

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