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Your Benefits

  • phone-support-head

    Phone Support

    Get phone access to a certified Dell technician in case of your wired/wireless printer software issues.
  • remote-troubleshooting-remote

    Remote Troubleshooting

    Grant secure remote access to your device to an expert Dell technician who can troubleshoot the issue and resolve it quickly.
  • fix-multiple-issue-pc

    Fix Multiple Issues

    Get your device up and running again in no time. Dell expert technicians can assist with device freezes or crashes, error messages, network issues and virus removal etc.

Dell Technical Phone Support

  • Solve error messages, driver, network connection problems
  • Dell technicians will fix your problems remotely
  • For 1 incident

Having a printer at home is a luxury until it becomes a nightmare and stops working correctly. There is nothing more annoying than jammed paper, poor print quality, or connectivity problems with your computer.

We offer you solutions to these and other scenarios so that a printer that does not print stops spoiling your day. If you take good care of it, a printer can accompany you for years.

One of the reasons for many of the printing problems is that many users do not use the printer often, which causes the ink to dry and block the nozzles.

Another reason may be just the opposite: the printer is used almost daily, which means that paper clips, hair ties, or even breadcrumbs get strained. All of this can lead to traffic jams and other difficulties.

Why is your Dell printer not working?

Do some basic checks

  • When you come across a printing problem, the first thing to do is try to locate the source of this problem. For this, it is advisable to do a general check-up.
  • Check to see if any lights are on or if an error message appears.
  • Make sure the printer has paper.
  • Check if you have ink cartridges installed or if they are empty.
  • Verify that the USB cable is connected correctly to the computer or that the printer is connected through a Wi-Fi network.
  • Try using a USB cable if you use a Wi-Fi network, as this can cause connection problems.
  • Unplug and reconnect the cable that connects the printer to any other device or adapter.
  • Check that you are not connected to a VPN connection.

Troubleshooting your Dell printer

Fortunately, Microsoft has a specific program to identify printing problems. You can download it on this page by clicking on the 'Run the troubleshooter button.

You can also use the ' Troubleshoot ' option that you will find in the drop-down menu that will appear when you right-click on the printer in ' View devices and printers ' in the ' Control Panel '. It does not always work, but you should try it.

If you are unable to run it, you can connect with Dell printer support by Printer Helpers. We will help you over Live Chat or Call.

Why can't you print web pages, documents, and photos correctly?

Troubleshooting web page printing on Dell printer

Web pages are not designed to be printed, as each is a different size, and its dimensions do not match those of the paper used by printers. This is why they tend to give printing problems.

Given this, there are several tips to keep in mind:

  • Please use the preview option before printing.
  • Delete those pages that you do not want to print, for example, those that include comments or advertisements that you will not need.
  • Choose panorama mode if the web page is comprehensive.
  • Activate the 'Fit to Page' option in your printer's setup menu for documents or photos larger than paper.
  • Use the print button on the website itself whenever necessary, instead of the browser's print option.

How It Works: 4 Easy Steps

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Start Call or Live Chat

Call or Chat with the Technical Support and get access to a trained technician for your Dell device.

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Explain the issue

Explain the issue that you are facing with your device or follow the instructions of the technician to determine the issue with the device.

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Fix

The technician will guide you over the phone or remotely access your device to solve any technical issue that your device has developed.

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Quote for repair

If it is determined that your printer needs further maintenance, the support technician for your Dell device will provide you a minimum quote to fix all issues.

Need help or have additional questions? Our team is here to advice and guide you to make the right choices regarding your printing devices.

Call Technical Support

Troubleshooting printing a Microsoft Office document with Dell printer

Microsoft Office Excel: In the case of Excel, it is advisable to select the boxes you want to print to avoid printing the entire spreadsheet. You must also choose the option 'Print selection.'

Microsoft Office Word: In the case of Word, you can choose the specific pages you want to print and thus avoid printing the entire document and wasting paper unnecessarily. You can also change values such as margins or orientation.

Fix photo and image printing problems

Printing a photo from your gallery is very easy. You just need to right-click on it and select 'Print' from the drop-down menu. It will be then when you can choose the size in which you want to print it.

You can also do the same if you decide to print more than one image at a time. Select them, right-click and click on 'Print.' You will be able to choose how many photos to print per page, the paper size, and the size of the photos themselves.

Installing a Dell printer

If all of the above does not work and you need to install a Dell printer or connect your Dell printer to Wi-Fi, we have some other solutions.

For connecting your Dell printer to Wi-Fi, check out this page. For installing your Dell printer, check out this page.

If you need Live Support for your Dell printer, you can contact us through the phone number in the header or by clicking on the floating Chat button.

Common Questions

What can I do if my Dell printer does not print?

Before looking for the solution, make sure that the printer is turned on and connected to the computer in the way that the manufacturer indicates.

Sometimes printing problems are due to the out-of-date driver software and just installing it is enough. To find the latest one use Windows Update and you will be able to see notifications of the new drivers available.

If your printer still does not print, then consult our technical support.

My Dell printer takes too long to print sometimes. What to do?

This can be very common if you have not used your computer to print, scan, or copy for a while. Most likely, the first task your device will perform is to do an automatic head cleaning.

How can I print from a remote computer to my Dell printer?

Nowadays printers also allow us to print from a different computer, but you will have to configure it before so that it does not give you problems. Once you have done that, your settings will be saved.

To open Remote Desktop Connection, click the Start button, All Programs, Accessories, and finally Remote Desktop Connection.

  • Click Options and then the Local Resources tab.
  • Under Local Devices and Resources, check the Printers box.
  • Click Connect to start the session.

Make sure to select the printer in the Print dialog box, each time you print.

What is the default Dell print service?

It is offered by the device manufacturer and is especially common in mobile phones. It has very limited functionality and, as the name suggests, it is a basic printing resource.

What should I do if I can't find the Dell printer that I want to add to the network folder?

To make sure the printers on the network appear, check if the network is working properly. If your network is working correctly, try these troubleshooting options:

If you do not know the printer's name or network address (a location on the network), contact the person who installed the printer on the network or a system administrator. If your computer is connected to a network domain, you may not have permission to use some printers and they will not appear. For permission, contact your system administrator.

We are happy to answer any questions you may have

Need help with something? Please contact us or visit our FAQ for more information

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