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In computing devices, lots of bugs and errors arise along with time. No doubt, technology has made our daily life easy, but it also increases the probability of error occurrence. When we talk about printers and other devices, errors made a huge impact on all major aspects such as speed, power, and performance. There are lots of errors in printers i.e printer offline that can reduce the overall efficiency. The printer carriage jam error in the printer is one of them.

Mostly printer devices use different mechanisms to produce efficient printing and to settle their operational.

This error almost stuck the ongoing schedule of every firm or business because it reduces the speed of the print feeder or carriage. Most of the people experience such kind of issue with their printer machines. Also, the users don’t know how to sort or tackle it.

Whenever a carriage jam arises, the carriage becomes entirely trapped within the printing machine, causing a whirring sound. If this actuator arm is damaged.

What is a printer carriage jam error?

Typically, the carriage of a printer device is defined as the assembly that holds the ink cartridges & slides back to the fourth to transfer or sent ink to the printing paper for great printing results.

Printer carriage jam error may arise when a thick sheet of paper like an envelope or others is stuck inside the feeder of the printer. There are many reasons for having carriage jam errors. While we use anything for a long period of time, it develops wear and tear, which leads to problems and displays the error code message.

Whenever a user encounters a problem known as printer carriage or cartridge jam, they will hear a dreadful and crushing noise. There'll be an erroneous message saying cartridge jam, which can be caused by ink cartridges, paper jams, or foreign objects getting trapped during printing via a printer.

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Main Symptoms of Printer Carriage Jam Error

Improper placement or Installation of Carriage

One of the main causes of carriage jams or paper jams is the improper placement of carriage in a printer. It has been seen in most of the models that a carriage jam error arises due to poor setup or inadequate results. The improper guide may lead to some huge problems that stuck the on-going procedure or printing.

Roller damage

In printers, rollers are considered the most important components. It is used to pull all the sheets directly from the input tray to the printer machine. Over time, the component suffers from wear and tear. They're usually built to last, and they can be destroyed if you use a lot of exotic paper in the machine. Due to this, some large document files in the feeder create some problems.

Improper maintenance

When you use one thing for quite a long time, it requires the service of all parts so that they can work properly. One cause of printer carriage jam is not maintaining the servicing part of the printer machine. No matter what type of printer you have, it is quite important for a user to maintain the device with gentle care.

How to Troubleshoot Printer Carriage Jam Error?

This section portrayed the complete demonstration of the causes and solution of the printer carriage jam issue with proven results.

In order to make your printer device working properly, you need to remember the following steps:

1. First of all, a user needs to turn off the all-in-one printer device.

2. Wait for some minutes and then turn on the printer device.

3. Clear any paper jam.

To do this carefully, you need to execute the steps-

  • Turn off the product and unplug the power cord.
  • Turn the product to check out the backside of the product.
  • Examine the rear doors
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re-plug-the-power

a. Get the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.

b. As the door shifts to the right, pull the door out slightly to release.

c. When the door is released, gently remove the door by sliding the door out and to the left.

d. From the rear access opening, gently pull the jammed paper out of the rollers.

e. Replace the rear access door.

f. Once you replace the door then re-plug the power cord and connect it carefully.

Step 4. Make sure that your carriage moves freely

Step 5. Remove the cartridges effectively

  • Make sure that the printer is turned on
  • Open the print cartridge access door and then wait for some time until the cartridge is idle or silent.
  • Press down lightly on the end of each print cartridge to release it.
  • Slide both cartridges out and place them on a clean sheet of paper.
  • Disconnect the power cord.
  • Close the cartridge access point.
  • Reconnect the power cord.
  • Turn the product on if necessary
printer-error-issues lazyloaded
printer-error-issues lazyloaded

Step 6. Reinstall the cartridges

To reinstall the cartridges properly, perform the following steps:

  • Please turn on the printer device during the proper re-installation process of carriage.
  • Now, put the carriage in front of the corrected list.
  • After that, push the cartridges gently to the dedicated slot until it fits the place.
  • Once the ink carriage or cartridge fits then close the access door carefully.
  • Next, align the cartridges.

Step 7. Please ensure that the control faceplate is installed properly

In this step, you need to consider whether the control faceplate is installed properly or not. If the faceplate works well for some time, don’t try to reinstall the faceplate.

If the device is not set up before, take these measures.

  • Properly position the control faceplate.
  • Press the faceplate on all its edges to secure it.

Once you have done all the processes, try to print the document through a run print command.

If the error message is displayed again then, perform the next step.

Step 8. Plug the All-in-One directly into a Wall Outlet

In this step, plug in all the all-in-one device into the wall outlet so that the carriage work properly. Once you plug in all the credentials and test the print page to check the current scenario of the machine.

Step 9. Perform a partial reset

Follow these instructions to settle things up

  • Make the device off using the On and Off button.
  • Unplug the power cable from the back of the product.
  • Wait for 5-10 minutes and then restart the device.
  • Once the device is restarted then test the print command.
  • Method 2
  • Method 3

Method 2

  • Firstly, turn on the printer device and open the slide of the input tray and remove all the pending sheets carefully and keep the tray aside.
  • If there is paper jammed in the printer and it’s better to remove it gently.
  • Then, you have to check the tray and if you see any sort of torn in the paper so that remove such kind of error for the greater good.
  • Then slide all the hp printers in the tray and go back to the printer to check the services.
  • Now you have to remove the power cord that is attached to the printer machine.
  • Clean all sections of the toner and cartridges so that there is no dust both on the surface and inside the ink section.

Method 3

  • To begin, switch on the printer and open the lid.
  • Then, when the cartridge carriage moves toward the middle, wait.
  • Then you must disable the jammed printer cartridges and carefully put them, taking care to avoid any drips.
  • Now you must cleanse the nozzles, which were previously closed owing to dust.
  • You need to check the level of ink in the cartridge if the printer device is jammed then try to re-fill it.
  • You may repair the printer cartridge jam fault by reinstalling the cartridges in the appropriate slot.
  • Once you've installed all of the cartridges, close the printer cover.
  • Print a test page.
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FAQ! Need Help?

Why does my printer display a carriage jam error?

Typically, a carriage jam involves a carriage that is blocked from moving and stop their processing or operations. A message is displayed on the LCD screen of your printer device.

What is a carriage jam error?

A grinding or horrible sound is out when a printer device has a carriage jam error. An error message is shown over there that is cartridge Jam that can cause from ink cartridges or paper jam or foreign subject got stuck

Can you charge extra money on the first consultation call?

No, we charge as per our consultation during your first visit. No extra charges are included in your grand total.

Why Printer Helpers is best?

Excellent services, best working procedures, and Instant response from the technical support team make printer helpers best.

Do printers have a reset button?

Yes, it is usually on the top right side of the machine. Most printer devices have a reset button.

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